Customer service
Any questions regarding your purchases? Please feel free to contact
Call us : (+1) 408 - 748 - 1200 
Fax : 408 - 748 - 1218
Open a Dispute (if necessary)
If after discussing the issues at hand with merchant and no resolution can be reached, the buyer can officially go to step "Open Dispute". By opening a dispute, unsatisfied buyers officially list his or her requests to the supplier. While the issues listed in the Open Dispute process are most likely the same ones discussed with supplier in step "Contact Supplier", this allows buyers to escalate the matter and officially request an exchange, a refund, or an additional action to be taken by the merchant.
All Open Disputes are also recorded by our Dispute Team in the unfortunate instance buyer and merchant go to step "File A Claim".
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